Rustic Roots operates a strict cancellation and no-show policy.*
We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel or provide reasonable notice, it can prevent others from booking an appointment at that date/time and effects our stylist income.
If you are unable to keep a scheduled appointment, please provide us with at least 48 hours advance notice to give us adequate time to refill the appointment slot.
If less than 24 hours notice is given, we reserve the right to charge a late cancellation fee of up to 50% of the total expected bill.
Deposits of up to 50% of the total expected bill will be taken at the time of booking and we reserve the right to withhold the deposit for late cancellation or charge you in full for the cost of a missed appointment if you fail to show. This must be paid before booking any future appointments. Online bookings also adhere to this policy as stated in the t&c's at the time of booking, further details can be found here.
Please let us know if you are going to be late for your appointment. We can usually allow for a few minutes; however, we run a busy column and do have clients after you. Lateness impacts our day hugely and keeps other clients waiting past their appointment time. Therefore, it will be at the discretion of your stylist whether they feel there is enough time left to proceed with your appointment. If there is not enough time to proceed, the booking will be rearranged and may be charged as a no show.
PLEASE NOTE: This includes late cancellations due to covid-19, including isolation.
Thank you for your understanding.
*Hair Extensions operate on a booking fee and individual policy due to the extent of the appointment.
Hair Extension Policy
When booking Hair Extensions, a 50% non-refundable booking fee will apply.
You must provide at least 72 hours’ notice for an appointment to be moved, due to the nature of this appointment this can only be moved once. This will be at the discretion of your stylist.
In the event you need to cancel an appointment we ask you to provide 72 hours’ notice. If you have already rescheduled the appointment once, you must make a new appointment, which is subject to a new booking fee.
If you fail to show to your appointment, you will be due Rustic Roots the full amount due for your missed appointment and cannot make another until this has paid. Rustic Roots has the right to keep hold of the hair until payment has been paid in full due to a missed appointment. All future appointments must be paid for in full at the time of booking.
This privacy notice explains how Rustic Roots looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
What information we collect about you
How information about you will be used
How long your information will be kept for
Where your information is kept
Access to your information and correction
Changes to our privacy notice
How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
Providers of our salon software system Phorest / Treatwell
Suppliers of our website WiX
We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact the salon manager or unsubscribe to our emails.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
HOW LONG YOUR INFORMATION WILL BE KEPT FOR
After a year we will delete all your personal information, except for your name, contact information, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).
Information about unsuccessful job applicants will be deleted after four months, unless consent has been given.
See our data retention policy for further information, including employee data.
WHERE YOUR INFORMATION IS KEPT
Your information is stored within the European Economic Area on secure servers provided by Phorest and Treatwell. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact the salon manager.
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated in April 2020.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email: firstname.lastname@example.org
Or write to us at: 95 High Street Dalkeith,Midlothian,EH22 1AX
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: