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Cancellation &

No-show Policy

Rustic Roots operates a strict cancellation and no-show policy.


We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.  However, when you do not call to cancel or provide reasonable notice, it can prevent others from booking an appointment at that date/time and effects our stylist income.


If you are unable to keep a scheduled appointment, please provide us with at least 48 hours advance notice to give us adequate time to refill the appointment slot.


If less than 24 hours notice is given, we reserve the right to charge a late cancellation fee of up to 50% of the total expected bill. Failure to show, we reserve the right to charge a no show fee of 100% of the total expected bill for the missed appointment.


In salon, deposits of up to 50% of the total expected bill will be taken at the time of booking and we reserve the right to withhold the deposit for late cancellation or charge you in full for the cost of a missed appointment if you fail to show.  This must be paid before booking any future appointments. Online bookings also adhere to this policy as stated in the t&c's at the time of booking, further details can be found here.

Please let us know if you are going to be late for your appointment. We can usually allow for a few minutes; however, we run a busy column and do have clients after you.  Lateness impacts our day hugely and keeps other clients waiting past their appointment time.  Therefore, it will be at the discretion of your stylist whether they feel there is enough time left to proceed with your appointment.  If there is not enough time to proceed, the booking will be rearranged and may be charged as a no show.

In the event we need to cancel your booking, at the earliest opportunity we will make contact to reschedule your appointment. Your deposit will be held against the new booking. If we cannot find a suitable date/time, then a refund of your deposit may be requested. 

Thank you for your understanding.

Privacy Policy

This privacy notice explains how Rustic Roots looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.                




  • What information we collect about you

  • How information about you will be used

  • Marketing

  • Employment

  • How long your information will be kept for

  • Where your information is kept

  • Access to your information and correction

  • Cookies

  • Other websites

  • Changes to our privacy notice

  • How to contact us





We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. 


The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.


For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.




In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:


  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments

  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

  • When you consent to it: we will always ask for your consent to hold and use health and medical information.


We will therefore share your information with:


  • Providers of our salon software system Phorest / Treatwell

  • Suppliers of our website WiX


We have rigorous data protection and security policies in place with all our suppliers.


Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.


We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.




We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.


If you have consented to receiving marketing, you may opt out at a later date.


You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact the salon manager or unsubscribe to our emails.




The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.




After a year we will delete all your personal information, except for your name, contact information, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).


Information about unsuccessful job applicants will be deleted after four months, unless consent has been given. 


See our data retention policy for further information, including employee data.




Your information is stored within the European Economic Area on secure servers provided by Phorest and Treatwell.  Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.




You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.  


If you would like a copy of some or all of your personal information, please contact the salon manager.


We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.




We email e-newsletters to inform you about products, services and treatments provided by our salon.  You have the opportunity to unsubscribe from e-newsletters at any time.


E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.




Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit or


You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.




We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated in April 2020.




Please contact us if you have any questions about our privacy notice or information we hold about you:



You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern:

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